Business Technology Analyst - Mortgages

Suncoast Credit Union

Tampa, Florida Remote

Full time

Jan 16


Salary: $44,000 - $62,000

Schedule: Monday through Friday 8:00 AM – 5:00 PM (flexible hybrid)

The Business Technology Analyst plays a vital role in the Mortgage Delivery Department. This individual administers mortgage-related software applications by assisting with product configurations and system releases. This role maintains and safeguards confidential and proprietary information. An ideal candidate is a highly reliable individual who enjoys establishing interpersonal relationships with peers and internal staff.


Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:


Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!


  • Resolve and troubleshoot system-related issues
  • Provide users with tech support
  • Respond to staff tickets for technology support in a quick and efficient manner
  • Manage system user account creations and terminations
  • Verify and modify user security access rights as needed
  • Troubleshoot, diagnose, document, and effectively resolve a variety of issues generated through the helpdesk system via phone, email, or in-person requests
  • Maintain the Mortgage LOS & POS and assist Sr. Business Technology Analyst with required configurations
  • Evaluate recommendations for improved methods and assist with the implementation
  • Test new software releases in QA & staging environments to determine the impact of installations on the production site
  • Demonstrate or present new functionalities to business and technology stakeholders
  • Collaborate designs and development of test scripts to identify defects prior to production deployment
  • Escalate technology or configuration defects to leadership and project stakeholders
  • Configure and maintain Technology Change Requests including SQL formulas, change validation process, and test script creation
  • Develop, revise, and create new required forms for report file generation
  • Consult with users on revisions and modify forms or scripts
  • Enable accurate configuration in the mortgage origination system by following steps and processes to originate loans in mortgage origination systems
  • Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
  • Attend educational events to increase professional knowledge


  • Bachelor’s degree in finance, information technology, or a related field (A comparable combination of work experience and training may be substituted for education requirements)
  • 2+ years of experience in business process analysis and software applications, preferably with a financial institution
  • Experience with supporting and maintaining lending software or similar systems preferred
  • Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities, including MDIA, RESPA, HMDA, ECOA, and KBYO
  • Good knowledge and understanding of Credit Union products, services, policies, and procedures, including Fannie Mae LLPA and PMI factors
  • Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management
  • Ability to analyze and resolve difficult and complex problems 
  • Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
  • Ability to influence others regarding policies, practices, and procedures
  • Ability to work independently and in a team-oriented environment

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