Help Desk Manager

Cherry Creek Holdings

Denver, CO, USA

Full time

$90-105k (annually)

Mar 14

This job is no longer accepting applications.

Denver, CO, USA Req #152

 Wednesday, March 2, 2022

We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues. To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.

 

Cherry Creek Mortgage, LLC, NMLS #3001, has a 33-year tradition of serving the needs of home buyers across the country. With a reputation built on a passion for responsible lending and dedication to personal relationships, Cherry Creek Mortgage has helped thousands of customers realize their goal of home ownership. Cherry Creek Mortgage’s specialized internal processes and proprietary technology deliver a digital mortgage experience with a personal touch. 

 

The Basics

Managing and supporting a team of help desk technicians.

Mentoring your team, providing training, and conducting performance evaluations.

Monitoring team performance and developing feedback reports for management.

Communicating with clients and providing in-person and phone support, if required.

Troubleshooting and resolving technical issues.

Managing escalations and ensuring any issues are resolved in a timely manner.

Making recommendations to improve operational efficiency.

What You Bring

Bachelor's degree in computer science, information technology, or a related field.

At least 2 years of experience as a Help Desk Manager or in a technical support role.

Strong technical background.

Excellent analytical and troubleshooting skills.

Ability to work under pressure.

Excellent leadership and people management skills.

Strong customer service skills.

Compensation Details

$90,000 – $105,000 per year, plus bonus potential.

What We Bring

Cherry Creek Mortgage offers an extensive benefits package, including medical, dental, vision and 401k match!

Generous flexible time off policy, including 10 paid holidays.

Working Conditions

Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location. 

 

Physical Demands

While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients, and the public.


Cherry Creek Mortgage is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis. 

 

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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